Support
Get help
One address, answered by the person who wrote the software.
support@renegadedynamics.co.uk
We reply within two working days, usually sooner. Problems that stop a club recording or watching a session come first.
Report a problem from the app
In the app, open Account, or the menu on the recording screen, and choose Report a problem. Say what you were doing and what happened. The report sends your text with the app version, the phone model and operating system, the session identifier if a session was open, and the app's last few hundred log lines, and shows you a report id. That is the fastest way to get a problem fixed, because the log usually says what went wrong.
What to include in an email
- The phone: make, model, operating system version.
- The app version, from the About panel.
- What you did, what you expected, what happened instead.
- The date and time of the outing, and the club, if it was a live session.
- A screenshot if there is something on screen to see.
- The report id, if you sent one from the app.
Before you write
- The help guides cover installing, recording, watching live, mounts and cases, coxes and audio, claiming a club, and deleting your account.
- The status page shows whether the service is up.
- Subscription and refund questions for a purchase made in the app go to Apple or Google first, because they took the payment. We can see whether an entitlement is active and fix that side.
Privacy requests and complaints
Requests about your personal data, and complaints about how we handled it, go to the same address with "Privacy" or "Complaint" in the subject. We acknowledge a complaint within 30 days. The privacy policy sets out the procedure and your right to go to the Information Commissioner's Office.
Security
If you have found a security problem, email the same address with "Security" in the subject. Tell us what you found and how to reproduce it. We will acknowledge it within two working days and tell you when it is fixed. Please do not test against other people's accounts or data.
Post
Jon Davies, trading as Renegade Dynamics
46 Trinity Church Road
London
SW13 8ED
United Kingdom