Help · Guide 6 of 6

Deleting your account and getting your data out

The in-app deletion, the email route, what is removed and what is kept, and the raw file.

[TODO: draft; screenshots from the TEST build to be added and the steps checked against it]

Get your data out first

Every session is an RGIF file. Before deleting, export what you want to keep:

On the phone: each session's menu has Export. The file includes any audio you recorded.
In the web version: open a session and choose Download. The cloud copy contains no audio.
Everything at once: email support@renegadedynamics.co.uk from the address on your account with the subject "Export my data" and we send a link to an archive within one month.

The files open in anything that reads RGIF. See the data promise for the format and the libraries.

Delete from the app

Open Account (on the phone, the Account row on the home screen; on a computer, the account icon then Settings).
Choose Delete my account.
Read the screen. It lists what will be removed and what a club keeps, and names any club you are the only admin of.
Type your email address to confirm. The app signs you out and clears its local state. Your session files on the phone stay on the phone until you delete them from the phone.

Seven days to change your mind. The deletion happens seven days after you ask, and we email you the date. Signing in before then and choosing Keep my account cancels it. After the seventh day the account, its sign-in and its personal recordings are gone and cannot be brought back.

Deleting your account does not cancel a subscription bought in a store. Cancel that in your App Store or Google Play subscription settings, or it will renew.

Delete by email

Email support@renegadedynamics.co.uk from the address on your account with the subject "Delete my account". We confirm within five working days and complete the deletion within 30 days. If you can no longer use that email address, say which address it was and your display name; we may ask for more to be sure the account is yours.

If you signed in with Apple or Google

You can also stop Apple or Google from signing you in: in Apple ID settings under Sign in with Apple, or in your Google Account under Third-party apps and services. That disconnects the sign-in but does not delete the account; use the app or the email route for that. [TODO: if Facebook sign-in is enabled in the production tenant, add the Facebook removal steps and the data-deletion callback from the earlier delete.html]

What is removed and what is kept

Removed	Kept
Your account: name, email address, sign-in identifiers. Your memberships and roles in every club, and invitations to you. Your name from the crew and coach lists of every session. Sessions you recorded that are in no club. Telemetry and problem reports that identify you.	Sessions recorded into a club stay with the club, with your name removed, for the club's retention period. Motion data on its own does not identify you. A club administrator can delete them. A record that a deletion request was received and carried out: the date and the email address, for 12 months. Transaction records the tax rules require, held by the store or by Stripe. Anything on your phone. Delete it from the app's session list or delete the app.

Removed

Kept

Your account: name, email address, sign-in identifiers.
Your memberships and roles in every club, and invitations to you.
Your name from the crew and coach lists of every session.
Sessions you recorded that are in no club.
Telemetry and problem reports that identify you.

Sessions recorded into a club stay with the club, with your name removed, for the club's retention period. Motion data on its own does not identify you. A club administrator can delete them.
A record that a deletion request was received and carried out: the date and the email address, for 12 months.
Transaction records the tax rules require, held by the store or by Stripe.
Anything on your phone. Delete it from the app's session list or delete the app.

Timeline

When you ask, the app signs you out and we email the date, seven days on. Signing in before then keeps the account.
On the seventh day your account, its sign-in and your personal recordings leave the live service; backups clear within 14 days.
We email a confirmation when it is done.

Club administrators

An administrator who wants a whole club deleted, every session and membership, should email us from the administrator's account with the club's name. We confirm with the club's other administrators before acting and delete everything within 30 days. Members keep their own accounts and other memberships.

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